When training doesn't resonate, the ripples are significant. Budgets get scrutinized, employees can feel like their time isn't valued, and it can erode trust in the L&D function itself. It puts a lot of pressure on L&D leaders to not only deliver effective training but also to demonstrate its value.
Companies with higher NPS often see improved employee retention, engagement, and productivity, with research indicating even a small NPS increase can boost revenue. When training programs earn high NPS, they create a common understanding that helps employees effectively use their new skills on the job
Ineffective training, characterized by irrelevant content, lack of personalization, and a focus on compliance over application, leads to disengaged employees and no real improvement. To drive tangible results in employee decision-making and elevate L&D's impact, training must be relevant, personalized, and practical.
What you need is training that moves the needle, tangibly improves employees’ decisions, and makes you look like a star!
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